Frequently Asked Questions

Answers to the questions we are asked most. If yours is not here, email support@amoracasa.com and we will reply within 24 hours on business days.

About Amora Casa

What does Amora Casa sell?

We sell home decor for people furnishing a home they intend to live in properly. Our range covers wall decor and mirrors, vases and ceramics, candles and holders, textiles and cushions, table and shelf pieces, lighting accents, and small storage that is meant to be seen rather than hidden.

We stock across styles rather than committing to one. A room assembled entirely from a single look tends to read as a showroom rather than a home.

Where are you based?

Amora Casa operates from 918 E 30th St, Kearney, NE 68847, United States. This is our business and return address. It is not a retail location — we do not have a showroom and cannot accept walk-in visits or collections.

Shipping and Delivery

How much does shipping cost?

Shipping is free on every order, with no minimum spend. There are no handling fees, packaging fees or surcharges. The price shown at checkout is the price you pay.

How long will my order take?

4–12 business days in total. That breaks down as 1–2 business days of processing before dispatch, and 3–10 business days in transit.

Business days are Monday to Friday, excluding United States public holidays. Orders placed on a weekend begin processing on the next business day. Full detail is in our Shipping Policy.

Do you ship internationally?

Not at present. We ship within the United States only, including all fifty states and the District of Columbia. We cannot deliver to freight forwarders or parcel-forwarding services.

When will I get my tracking number?

You will receive two emails: an order confirmation immediately after you order, and a dispatch confirmation containing your tracking number when the order leaves us, normally 1–2 business days later.

Tracking becomes active 1–3 business days after dispatch. A number that shows no movement immediately after dispatch is normal — the carrier has not yet physically scanned the parcel.

You can check your order at any time on our Track Your Order page.

Why did my order arrive in more than one parcel?

Some orders ship in separate parcels because items are stored in different locations or because a fragile piece needs its own packaging. You will get a tracking number for each parcel, there is no extra charge, and every parcel is covered by the same delivery window.

My tracking hasn't updated. What should I do?

If there has been no update for 7 business days, email us with your order number. We will open a carrier enquiry and stay on it until the parcel is located or replaced.

Please don't wait past the delivery window hoping it resolves itself — enquiries are much easier to progress while a shipment is recent.

What if my order never arrives?

An order is treated as lost if it has not arrived 12 business days after purchase and tracking shows no meaningful progress. At that point you choose either a full refund or a free replacement. There is no cost to you either way, and we deal with the carrier ourselves.

Tracking says delivered but I don't have it.

Check with anyone else at the address, ask immediate neighbours, and look anywhere a carrier might leave a parcel out of the weather. Carriers sometimes record a delivery a few hours before the parcel physically arrives.

If it has not turned up two business days after the delivery scan, contact us and we will request a location check from the carrier.

Orders and Changes

Can I change my address or cancel my order?

Only before the order has been dispatched. Since we process within 1–2 business days, email us as soon as possible — ideally within 1 business day of ordering.

Once dispatched, an order cannot be redirected or cancelled. Wait for it to arrive and start a return.

I didn't get an order confirmation email.

Check your spam folder first — confirmation emails are often filtered. If it is not there, email us with the name and address on the order and we will resend it.

Returns and Refunds

What is your return policy?

You have 30 days from delivery to request a return. Items must be unused, undamaged, complete and in their original packaging. Email us first for a return authorisation, then ship the item back within 14 days of that confirmation.

Full detail is in our Return & Refund Policy.

Who pays for return shipping?

You do, for change-of-mind returns. Original shipping is not deducted from your refund, since shipping was free.

We do, if the item is damaged, faulty or not what you ordered. We send a prepaid label, so you are never out of pocket for our mistake.

How long does a refund take?

Your refund is issued within 5–7 business days of your return arriving and passing inspection. Your bank then takes a further 5–10 business days to post it to your account.

If more than 10 business days have passed since our confirmation email, contact your bank first, then us.

Do you offer exchanges?

No. Return the original item for a refund and place a new order. This is faster than holding the piece while an exchange is arranged, and it avoids the replacement selling out while your return is in transit.

My item arrived damaged.

Report it within 48 hours of delivery. Email us with your order number, photographs of the damage, and a photograph of the outer packaging. We will replace or refund it, whichever you prefer, and cover all postage. For lower-value items we often will not ask for the piece back at all.

The colour looks different from the photos.

Colours vary between screens, screen settings, and the light in your room. Natural materials — wood, stone, ceramic, rattan, linen — also vary between individual pieces by their nature.

That variation is characteristic of the material rather than a fault, so it is not covered as a damaged item. It is covered by the standard 30-day return window, so you can still send it back if it is not right for your room.

Payment

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. The icons in our footer show exactly what we accept.

What currency are prices in?

All prices are in US Dollars (USD). If your card is issued outside the United States, your bank may convert the charge and apply a foreign transaction fee — that is set by your bank, not by us.

Is sales tax included in the price?

No. Prices are shown excluding sales tax, which is calculated at checkout based on your delivery address. The full amount payable is shown before you confirm your order.

Is my payment information safe?

Yes. Our checkout runs over an encrypted SSL/TLS connection and card details go directly to our payment processors under the PCI-DSS standard. We never see or store your full card number, expiry date or security code.

We will never ask for card details by email, phone or contact form.

My payment was declined.

No order is created and no funds are taken. Usual causes are an expired card, insufficient funds, a billing address mismatch, or a fraud block by your bank. We do not receive the reason. Contact your card issuer or try another method.

Privacy and Contact

What do you do with my personal information?

We use it to process and deliver your order, provide support, and — only with your consent — send marketing email. We do not sell or rent your information to anyone. Full detail is in our Privacy Policy.

How do I contact you?

Email support@amoracasa.com, call +1 534 210 3308, or use the form on our Contact Us page. We are open Monday to Friday, 9:00 AM – 5:00 PM (ET), and reply within 24 hours on business days.