Privacy policy

This policy explains what personal information Amora Casa collects, why we collect it, who we share it with, and what rights you have over it. It applies to amoracasa.com and to any correspondence you have with us.

1. Who We Are

Amora Casa operates amoracasa.com and is the controller of the personal information described in this policy.

Amora Casa 918 E 30th St, Kearney, NE 68847, United States support@amoracasa.com +1 534 210 3308

2. Information We Collect

Information you give us directly

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order history and order contents
• Correspondence you send us by email, phone or contact form

Information collected automatically when you visit

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed, time spent, and how you arrived at the site
• Referring website or search term
• Cookie identifiers

Information we do not collect

We do not receive or store your full payment card number, expiry date or security code. Those are transmitted directly to our payment processors. We receive only a confirmation of payment and the last four digits of the card for reference on your order.

3. How We Use Your Information

We use your personal information to:

• Process, fulfil and deliver your orders
• Send order confirmations, dispatch notices and tracking updates
• Handle returns, refunds and warranty matters
• Answer your questions and provide customer support
• Detect and prevent fraudulent or unauthorised transactions
• Understand how the site is used so we can improve it
• Send marketing emails, where you have opted in
• Meet our legal, tax and accounting obligations

4. Legal Basis for Processing

Where data protection law requires a legal basis, we rely on the following:

• Performance of a contract — processing your order, delivering it, handling returns
• Legitimate interests — fraud prevention, site security, improving our store and service
• Consent — marketing emails and non-essential cookies, which you may withdraw at any time
• Legal obligation — retaining transaction records for tax and accounting purposes

5. Who We Share Information With

We share personal information only with parties who need it to run the store:

• Payment processors, to take payment and process refunds
• Shipping carriers and fulfilment partners, to deliver your order
• Our e-commerce platform, which hosts the store and stores order data
• Email service providers, to send transactional and marketing email
• Analytics providers, to understand site usage
• Professional advisers, such as accountants, where required

These parties may only use the information for the purpose we provide it and are bound by confidentiality obligations.

We may also disclose information where required by law, court order or a valid request from a public authority, or where necessary to protect our rights, property or safety, or those of our customers.

6. We Do Not Sell Your Information

Amora Casa does not sell, rent, trade or otherwise transfer your personal information to third parties for their own marketing purposes. We have never done so and have no intention of doing so.

7. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand site usage and — where you consent — measure marketing performance.

Essential cookies are required for the site to function and cannot be switched off. Non-essential cookies are set only with your consent, given through our cookie banner, which has no pre-checked boxes.

Full detail is in our Cookie Policy.

8. Marketing Communications

We send marketing email only to people who have opted in. Every marketing email includes an unsubscribe link, and unsubscribing takes effect immediately.

Transactional emails — order confirmations, dispatch notices, return correspondence — are not marketing and are sent regardless of your marketing preferences, because they are necessary to fulfil your order.

9. Data Retention

We keep personal information only as long as we need it:

• Order and transaction records — retained for the period required by tax and accounting law, generally seven years
• Customer support correspondence — retained for up to three years
• Marketing contact details — retained until you unsubscribe, then suppressed so we do not contact you again in error
• Analytics data — retained in aggregated or pseudonymised form

10. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your personal information, subject to records we must keep by law
• Object to or restrict processing based on legitimate interests
• Portability — receive your data in a machine-readable format
• Withdraw consent at any time, including for marketing and non-essential cookies
• Non-discrimination — we will not treat you differently for exercising any of these rights

To exercise any of these rights, email support@amoracasa.com. We will respond within 30 days. We may ask you to verify your identity before acting on a request, to make sure we are not disclosing your information to someone else.

If you are unsatisfied with our response, you may lodge a complaint with your local data protection or consumer protection authority.

11. International Transfers

We are based in the United States and our service providers may process data in the United States or elsewhere. Where information is transferred out of your country of residence, we take reasonable steps to ensure it remains protected to a comparable standard, including through contractual safeguards with our processors.

12. Children's Privacy

Our store is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

13. Security

We use SSL/TLS encryption across the site, restrict access to personal information to people who need it, and rely on payment processors that meet the PCI-DSS standard.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach occurs that affects your personal information, we will notify you and the relevant authorities as required by law.

14. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices, and this policy does not apply to them. Read their policies before providing personal information.

15. Changes to This Policy

We may update this policy to reflect changes in our practices or in the law. The date at the top of this page shows when it was last revised. Material changes will be communicated through a notice on the site.