Shipping policy

This policy explains where we ship, how long orders take to reach you, what shipping costs, and what happens if a delivery is delayed or does not arrive. It applies to every order placed on amoracasa.com.

1. Where We Ship

Amora Casa ships to addresses within the United States, including all fifty states and the District of Columbia. We do not currently ship internationally, and we cannot deliver to freight forwarders or parcel-forwarding services.

We are able to deliver to PO Boxes and APO/FPO addresses for most items. Larger decor pieces occasionally require a street address, and if that applies to your order we will contact you before dispatch rather than cancelling it.

2. Processing Time

Orders are prepared for dispatch within 1–2 business days of being placed. Processing covers order verification, picking, quality checking and packing.

Business days are Monday through Friday, excluding United States public holidays. Orders placed on a weekend or holiday begin processing on the next business day. An order placed late on a Friday afternoon will typically begin processing on the following Monday.

During periods of unusually high demand, processing may take slightly longer. If we expect a delay beyond the stated window, we will email you.

3. Transit Time

Once your order has been dispatched, transit takes 3–10 business days depending on the destination and the carrier handling the final leg of delivery.

Transit time is measured from dispatch, not from the date the order was placed. Addresses in rural areas, Alaska, Hawaii and United States territories are at the longer end of this range.

4. Total Delivery Time

Processing and transit combined give a total delivery window of 4–12 business days from the date of purchase. This is the figure quoted everywhere else on this store.

We publish a range rather than a fixed date because carrier performance varies. We would rather state a window we can meet consistently than a single date we would miss.

5. Shipping Cost

Shipping is free on every order, with no minimum spend. There are no handling fees, packaging fees or surcharges. The price you see at checkout is the price you pay.

6. Orders Shipped in Multiple Parcels

Some orders are dispatched in more than one parcel. This happens when items are stored in different locations, or when a fragile piece needs separate packaging.

If your order is split, you will receive a separate tracking number for each parcel, and each parcel is covered by the same delivery window. You are not charged anything extra for a split shipment. Receiving one parcel does not mean the rest of your order is missing — check your email for the additional tracking numbers.

7. Tracking Your Order

A confirmation email is sent as soon as your order is placed. A second email containing your tracking number is sent once the order has been dispatched.

Tracking information generally becomes active 1–3 business days after dispatch. There is a normal gap between a label being created and the first physical scan appearing, so a tracking number that shows no movement immediately after dispatch is expected rather than a cause for concern.

You can check the status of your order at any time on our Track Your Order page.

8. Delayed Shipments

Delivery estimates are estimates. Weather, carrier backlogs, customs-style inspections and seasonal volume can all extend transit.

If your tracking has shown no update for 7 business days, contact us at support@amoracasa.com with your order number. We will open an enquiry with the carrier and keep you informed until the parcel is located or replaced.

Please do not wait past the delivery window in the hope that the parcel will appear. Carrier enquiries are easier to resolve while the shipment is still recent.

9. Lost Packages

A package is treated as lost if it has not arrived 12 business days after purchase and tracking shows no meaningful progress.

Once a package is confirmed lost, you may choose either a full refund or a free replacement. There is no charge to you in either case, and we do not ask you to pursue the carrier yourself.

10. Packages Marked Delivered but Not Received

If tracking shows your order as delivered but you cannot find it, please check with household members and neighbours and look in any covered area where a carrier might leave a parcel. Carriers occasionally mark a parcel delivered a few hours before it physically arrives.

If it has not appeared within two business days of the delivery scan, contact us. We will request a location check from the carrier and resolve the order with you from there.

11. Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing checkout. If you spot an error, email us within 1 business day of ordering and we will correct it if the order has not yet been dispatched.

Once an order has been dispatched we cannot redirect it. Parcels returned to us because of an incorrect address will be refunded in full once received, minus nothing — but the delivery window restarts if you reorder.

12. Items Damaged in Transit

If your order arrives damaged, report it within 48 hours of delivery with photographs of the item and its packaging. Damaged items are replaced or refunded at no cost to you, and you are not asked to pay return postage. Full detail is in our Return & Refund Policy.

13. Changes to This Policy

We may update this policy to reflect changes in our fulfilment operations or carrier arrangements. The date at the top of this page shows when it was last revised.